SHOPHSCC.CN offers return and exchange policy for most articles within 7 days(168 hours) of receipt of shipment. For articles need return and exchange, insure you have: shopping voucher, receipt, warranty card, tag (cannot be removed from the product), intact product package so that it won't have negative impact on reselling the product. Return and exchange policy also differs from different product categories. The article for exchange has to be the SAME product.
Return and exchange policy doesn't apply to the under following conditions:
1) articles not sold by SHOPHSCC.CN
2) Customers can't provide receipt, warranty cards or they are stained hardly to recognize.
3) Used articles except for provable quality problems
4) Any problems about the gifts given along with articles, only gifts can not be exchanged or returned.
5) Quality issues caused by wrong usage or storage
6) Any intimates articles includes lingerie, underwear, socks etc without provable quality problems.
Return and Exchange policy for Jewelry:
Due to the special attribute of the jewelry products, we don't accept return and exchange without provable quality issues. Within 3 months of receipt of articles, if you have concern for quality problems, please go to local Quality Supervision Department and have them examed. If the quality issues are proved, you can contact our customer service with the quality inspection report.
Situations don't belong to Quality Issues:
1) Color problems due to the different light colors or from different display device. Size error within 3cms due to mannually measurement. non-performance related text description of of the jewelry.
2) Sensitivity to the articles would differ from skin of different individuals, it's doesn't belong to quality issues.
3) Natual stones are unproceeded, usually they contain inclusions, growth patterns, bubbles, minerals etc, which is common.
4) Normal wear after product usage including metal oxidizing , coating and color fading.
5) Color change, spots, stain, distortion, loosening caused by wrong or improper usage.
5) Problems caused by repair by unauthorized parties.